Standard shipping is $6 and arrives in 3–5 business days; it is free over $60. Express is $18 and arrives in 1–2 business days.

Orders placed before 1:00pm PT on a business day leave the same day. You get a tracking number the moment the label is scanned, not when the order is placed.

No. Everything in the catalogue goes by parcel carrier — there is no freight, no pallet and no delivery appointment. The heaviest single item is the Mobility Mat at 10.1 lb.

That is a deliberate limit on what we sell rather than an accident.

No. We ship to all 50 US states, including Alaska and Hawaii, at the same rates, and nothing leaves the country — so there are no duties, no customs paperwork and no export restrictions on any order.

We cannot ship to PO boxes. APO and FPO addresses work on standard shipping but not express.

The Standard Roller 36 — medium-firm 45 kg/m³, full length. It is the density most people can stay on for ten minutes, and ten tolerable minutes beats thirty painful seconds.

The Deep Roller 18 and the Pro Roller 36 are extra-firm and are the second purchase, not the first. Every roller page publishes its density so you can compare it against one you have already used.

By circumference, with a tape, standing, over bare skin. Calf sleeves size on the widest point of the calf; knee sleeves four inches above the kneecap; elbow sleeves three inches above the elbow. Every size band is published on the product page and on the Fit page.

Measure in the afternoon. A calf is measurably bigger at 4pm than at 8am, and that is the size you will be wearing it at.

The Fabric Loop Set and the Stretch Strap. Natural latex is in the Latex Loop Set, the Long Band Set, the Floss Band Pair and the tube bands in the Door Anchor Set; natural rubber is in the Mobility Mat, the Massage Ball Pair, the Peanut Ball and the Wobble Board dome.

Every product page states it in the cautions block, and the Materials page lists all of them in one place.

30 days from delivery on anything unused and in its original packaging. Returns are free on a prepaid label, with no restocking fee and nothing deducted from the refund.

Anything damaged, faulty or incorrect is replaced or refunded in full, including the outbound shipping.

Sleeves, socks, ankle and wrist supports and every hot-and-cold pack and wrap are worn against the skin, so once the sealed bag is opened they are final sale for hygiene. That applies however briefly something was tried on, and it is stated on the product page, on the Fit page, in the refund policy and at checkout before you pay.

Sealed and unused, they return like anything else inside the window. If you are between two sizes, email us the measurement first — we would much rather answer that than turn a return down.

We issue it within 5 business days of the return arriving with us. Your bank then takes a further 3–5 business days to show it, depending on the issuer.

The refund appears on the same statement line as the charge: SPARTAN.

Three years on rollers, massage tools, blocks, boards and parallettes against manufacturing defect and against a core, hinge, bolt or bearing failing in normal use. Two years on mats, balance pads, gel packs and wraps. Ninety days on bands, loops, straps, sleeves and socks.

A latex band that has perished with age is not a defect; a band that arrived with a nick in the edge is.

SPARTAN. That is the only line this store produces, on charges and on refunds alike.

If you see SPARTAN and do not recognise it, email support@spartanrecoveryco.com before contacting your bank — we can identify the order in a couple of minutes.

Card details are typed into an encrypted field hosted by our payment provider and are never received or stored by this website. What we can see is the card brand, the last four digits and the issuing country.

Every page is served over TLS with a 256-bit cipher, and card payments may be verified by 3-D Secure — the step where your bank confirms the payment in its own app.

No, and please do not email or read us a card number. We cannot take a payment that way by design — keeping card numbers out of our systems entirely is what keeps the store in the narrowest scope of the card security standard.

No. There is no membership, no subscription, no coaching package and no auto-replenishment. You are charged once for the order you placed and never again.

If you ever see a recurring charge from us, it is an error — tell us and we will refund it immediately.

All prices are shown and charged in US Dollars (USD). Sales tax is calculated at checkout where we are required to collect it and shown as a separate line before you pay.