What to send us, and what happens next

Something arrived damaged

Photograph it and email us within 48 hours of delivery. Carrier damage is our problem to solve, not yours to argue — we replace the item or refund you in full, including the outbound shipping.

You want to return something

Email orders@spartanrecoveryco.com with the order number. We reply with a prepaid label at no cost to you — no restocking fee, and nothing deducted from the refund. Sleeves, socks, supports and thermal packs are final sale once the sealed bag is opened; sealed and unused they come back like anything else.

You do not recognise a charge

Charges from this store appear as SPARTAN. Email us before contacting your bank — we can identify the order in a couple of minutes, and it is a great deal quicker than a dispute.

You are not sure of a size

Send us the measurement — calf, knee, elbow, ankle or wrist — and we will tell you which size to order. Every sleeve publishes the circumference band it fits, and the Fit page gathers all of them in one table. Ask before you open the bag: skin-contact items cannot come back once it is open.